Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the Adcotel website, mobile apps and services (the “Platform”), operated by Adcotel Private Limited (“Adcotel”, “we”, “us”). By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

1. Eligibility

You must be at least 18 years old and able to enter into a legally binding contract to use the Platform. By using it, you confirm that you meet these requirements and that the information you provide is accurate.

2. Your account

• You are responsible for keeping your login credentials confidential and for all activity under your account.
• You must provide accurate, current information and keep it up to date.
• Notify us immediately of any unauthorised use of your account.
• You may delete your account at any time (see Delete Your Account).

3. Adcotel’s role

Adcotel is a marketplace and intermediary that connects guests with hosts who offer stays, experiences and services (“Listings”). Adcotel does not own, control, offer or manage any Listing. When you book, a direct contract is formed between the guest and the host. Adcotel is not a party to that contract and is not responsible for the conduct of any guest or host or the condition, safety, legality or quality of any Listing. Adcotel acts as an “intermediary” under the Information Technology Act, 2000.

4. Searching and booking

• Listings show a price per night (or per experience/service), applicable fees, and availability.
• When you book and pay, Adcotel confirms the reservation and holds the dates for you.
• The total charged is the sum of the listing price and any cleaning fee, service fee and applicable taxes shown at checkout, with no hidden charges.
• You agree to comply with any house rules, check-in/out times and other conditions set by the host and shown on the Listing.

5. Payments and fees

• Payments are processed securely by our payment partner Razorpay. Adcotel does not store your card, UPI or bank details.
• Adcotel charges a service/commission fee, which is reflected in the total shown at checkout or deducted from the host’s payout, as applicable.
• Host payouts are settled to the host’s registered bank account after deduction of Adcotel’s commission and any applicable taxes, in accordance with the host’s payout schedule.
• You are responsible for any taxes applicable to you. Hosts are responsible for their own tax compliance, including GST where applicable.

6. Cancellations and refunds

Cancellations and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms. In summary, a cancellation made before the check-in date receives a full refund; once the check-in date has begun, the booking is non-refundable. If a host or Adcotel cancels a confirmed booking, the guest receives a full refund.

7. Guest responsibilities

• Provide accurate booking information and use the Listing only for the number of guests booked.
• Treat the host’s property with care and follow the house rules.
• You are responsible for any damage you cause during your stay.
• You assume the risks inherent in travel and staying at a third party’s property.

8. Host responsibilities

• Provide accurate, complete and up-to-date Listing information and honour confirmed bookings.
• Hold all licences, permits and registrations required to legally offer your Listing, and comply with all applicable laws, tax and safety requirements.
• Maintain the property in the condition described and provide the advertised amenities.
• Provide valid settlement bank details to receive payouts. Adcotel stores only the last four digits of the account number.
• You are solely responsible for your Listing and your interactions with guests.

9. Reviews and content

• You may submit reviews, ratings, photos and other content. Content must be accurate, lawful and your own or properly licensed.
• You grant Adcotel a non-exclusive, worldwide, royalty-free licence to host, display and distribute your content on the Platform for the purpose of operating the service.
• We may remove content that violates these Terms or applicable law.

10. Prohibited conduct

You agree not to:

• Use the Platform for any unlawful, fraudulent or harmful purpose.
• Circumvent Adcotel’s payment system or solicit off-platform payments.
• Post false, misleading, defamatory, obscene or infringing content.
• Harass, threaten or discriminate against any user.
• Attempt to access accounts, data or systems without authorisation, or interfere with the Platform’s operation.
• Scrape, copy or misuse content or data from the Platform.

11. Intellectual property

The Platform, including its software, design, logos and content (other than user content), is owned by Adcotel Private Limited and protected by intellectual-property laws. You may not use our trademarks or content without our prior written permission.

12. Termination and suspension

We may suspend or terminate your access to the Platform, or remove a Listing, if you breach these Terms, create risk or legal exposure, or as required by law. You may stop using the Platform and delete your account at any time. Provisions that by their nature should survive termination (including payment, liability and dispute-resolution terms) will survive.

13. Disclaimers

The Platform is provided “as is” and “as available”. To the extent permitted by law, Adcotel disclaims all warranties, express or implied, regarding the Platform and any Listing, including as to quality, safety, accuracy or fitness for a particular purpose. Adcotel does not guarantee the conduct of any guest or host.

14. Limitation of liability

To the maximum extent permitted by law, Adcotel is not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill, arising from your use of the Platform or any Listing. Adcotel’s total aggregate liability for any claim arising out of or relating to the Platform will not exceed the total service fees Adcotel earned from the booking giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless Adcotel and its officers, directors and employees from any claims, liabilities, damages and expenses (including reasonable legal fees) arising out of your use of the Platform, your Listings or bookings, your content, or your breach of these Terms or any law.

16. Governing law and dispute resolution

These Terms are governed by the laws of India. Subject to the grievance process below, the courts at Indore, Madhya Pradesh have exclusive jurisdiction. The parties may agree to resolve disputes through arbitration under the Arbitration and Conciliation Act, 1996, seated in Indore, conducted in English by a sole arbitrator.

17. Grievance redressal

For complaints or concerns, contact our Grievance Officer at adcoteldev@gmail.com (details on our Company Details page). We acknowledge grievances within 24 hours and aim to resolve them within 15 days.

18. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified on the Platform or by email, and continued use after the changes take effect constitutes acceptance.

19. Contact

Adcotel Private Limited, 1004 Block C, BCM Paradise, Nipania Main Road, Nipania, Indore, MP 452010 · adcoteldev@gmail.com · +91 97705 02870.