Cancellation & Refund Policy

This policy explains how cancellations and refunds work for bookings made on Adcotel. It forms part of our Terms & Conditions.

1. Cancellation by the guest

• Free cancellation before check-in. If you cancel before the check-in date of your booking, you receive a full refund of the amount paid.
• On or after the check-in date. Once the check-in date has begun, the booking is non-refundable, as the dates were held exclusively for you.

2. Cancellation by the host or Adcotel

If a host cancels a confirmed booking, or Adcotel cancels it (for example, due to a listing issue), you receive a full refund of the amount paid.

3. How refunds are processed

• Refunds are issued to your original payment method via our payment partner, Razorpay.
• Refunds are initiated immediately on cancellation and typically reflect in your account within 5–7 business days, depending on your bank or card issuer.
• Any applicable payment-gateway charges are handled as per Razorpay's standard terms.

4. How to cancel

Sign in, go to Trips (or your account), open the booking and select Cancel. You will see the refund amount before you confirm. If you need help, contact us via the Contact page.

5. No-shows

Failing to arrive without cancelling before the check-in date is treated as a cancellation on the check-in date and is non-refundable.

6. Questions

For any cancellation or refund query, please reach out through our Contact page and we'll be glad to help.