Delete Your Account

This page explains how to request deletion of your Adcotel account (provided by Adcotel Private Limited) and the data associated with it, what gets deleted, and what we are legally required to keep.

How to request account deletion

You can request deletion in either of these ways:

• In the app: open the Profile tab → Settings → Delete account, and confirm.
• By email: send a request from your registered email address to adcoteldev@gmail.com with the subject “Delete my account”. We verify ownership of the account and process the request within 30 days.

What data is deleted

When your account is deleted, we permanently remove:

• Your profile (name, email, phone number, profile photo)
• Your saved wishlists and preferences
• Your in-app messages with hosts or guests
• Your device push-notification tokens

What data is retained, and for how long

Certain records must be kept to comply with Indian tax, accounting, and anti-fraud laws even after your account is deleted. These are retained only as required and are not used to contact or profile you:

• Booking and payment/transaction records (including invoices and GST records) are retained for up to 8 financial years, as required under Indian tax law. Where possible these are dissociated from your personal identity and kept only in a financial ledger.
• Records we are legally obligated to preserve for an ongoing dispute, chargeback, or legal claim are kept until that matter is resolved.

Timeline

• In-app deletions are actioned immediately; associated data is removed within 30 days.
• Email requests are actioned within 30 days of us verifying the account.
• Backups containing residual data are cycled out within 90 days.

Questions

For anything about your data or this process, contact Adcotel Private Limited at adcoteldev@gmail.com or +91 97705 02870. See also our Privacy Policy.